4. Ordering & Delivery
We process order upon receipt of payment. Working days are from Monday-Friday excluding public holidays.
Standard Production time: 4-7 working days
Urgent Pickup is also available at extra charge: 2 working days
Delivery time may depend on the destination.Your photobook will be delivered using express courier service. Currently we are using Pos Laju (Malaysia National Courier Service). You can also self pickup it at our office if you wish.
The uploading process can take between 20 to 90 minutes depending on the overall size of your file and the connection speed. If, your internet connection, or your computer failed somewhere during the process of ordering or uploading your photobook file there is no need to worry! Simply send the order through once again, the process will continue from the exact point it got cut off.
You can only make a single order at any one upload, but you can order multiple copies of the same photobooks. You cannot make any changes after your order has been submitted and accepted. Once your files have been uploaded to the production center, they cannot be changed and production of your photobook cannot be stopped. Therefore, please carefully review all the pages before submitting your order. If the photobook has not been printed (usually within 24 hours from the order time), we can assist to do minor changes, but there will be a surcharge.
Once, your order has been processed, it cannot be cancelled.
To order additional copies contact our office through email or phone and provide us with your Order number. Usually we will keep our customer files for upto 3 months, after that we will be deleting it if we have to.