FAQ

1. Printing Quality

Photobooks are printed on Xerox Igen3 Digital Color Press. Printed at 175 LPI screen using image resolution of 600 x 4800 DPI. This quality is similar to magazine print quality or similar to that of offset printing presses.

2. Printing Paper Used.

Currently we are using 5 type of acid free paper for our photobook printing.
Standard paper's: Flo Gloss Digital-216gsm, Raster White-170gsm. This paper is like any high-quality coffee table photography book you would find at a large bookshop.
Premium paper's : Raster White-250gsm, Via Linen Digital-216gsm, Constellation Snow-240gsm. This paper have a texture surface. This is our premium quality paper. Most photographer prefered this type of paper.

3. Color Consistency.

We adopt ISO Coated paper ICC profile. Our digital printing press is calibrated at weekly intervals, but however we might calibrated it everyday depending on printing volume during that day. Slight shifts in color can occur from batch to batch, but this is at minimal.Our digital color press uses CMYK color, so there might occur a slight color shifts during conversion from RGB to CMYK.

4. Ordering & Delivery

We process order upon receipt of payment. Working days are from Monday-Friday excluding public holidays.

Standard Production time: 4-7 working days
Urgent Pickup is also available at extra charge: 2 working days

Delivery time may depend on the destination.Your photobook will be delivered using express courier service. Currently we are using Pos Laju (Malaysia National Courier Service). You can also self pickup it at our office if you wish.

The uploading process can take between 20 to 90 minutes depending on the overall size of your file and the connection speed. If, your internet connection, or your computer failed somewhere during the process of ordering or uploading your photobook file there is no need to worry! Simply send the order through once again, the process will continue from the exact point it got cut off.

You can only make a single order at any one upload, but you can order multiple copies of the same photobooks. You cannot make any changes after your order has been submitted and accepted. Once your files have been uploaded to the production center, they cannot be changed and production of your photobook cannot be stopped. Therefore, please carefully review all the pages before submitting your order. If the photobook has not been printed (usually within 24 hours from the order time), we can assist to do minor changes, but there will be a surcharge.

Once, your order has been processed, it cannot be cancelled.

To order additional copies contact our office through email or phone and provide us with your Order number. Usually we will keep our customer files for upto 3 months, after that we will be deleting it if we have to.

5. Satisfaction Guarantee Policy

We guarantee agaist any manufacturing defect of our photobooks. Please read our Terms and Conditions policy for more details.

6. On-line Payment

PayPal is our appointed on-line payment processor. It is a secure transection. Payment options includes Visa, Mastercard, CIMB Clicks, Maybank2U and many more.

7. Security.

The Achik order file is a propriety file and encrypted so that it can only be open and read by us only. This is done to assured you that all your personal information, the content of your photobook as well as your personal details (including payment details) are secured while in transection.

8. Bulk Orders Discount

Volume discounts depend on your book style, size and final quantity. If you plan to order 10 or more copies of a book, please contact us for a quotation.

9. Special Pricing for Photographers

If you are a professional photographer looking for information on bulk orders, please email our sales representative.

10. Checking Order Status

You may log in here to find out how your book is coming along.

CUSTOMER SUPPORT

Whatever the query, we'll take care of it:

*+ 1300 88 0277

 

Working Hours:-
Mon - Fri:
8.30AM to 12.00AM
Saturday:
9.00AM to 10.00PM
Sunday:
10.00AM to 5.00PM

support@achik.my